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JW Marriott Hotel Surabaya

Exclusive Complimentary Perks

  • A Room Category Upgrade when Available at Check-In
  • Complimentary Breakfast x 2 Daily*
  • A Curated Welcome Amenity
  • Free Basic WiFi
  • Late Check-Out, subject to availability on specific request only

  • Bonvoy Rewards Points will be earned on any booking.

    *The Free Breakfast x 2 Daily may be Full Breakfast or Continental, and may be offered at a specific venue on property. This is at the hotel’s sole discretion.

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Perks Comparison

Amenity / Perk Standard Online Booking WhataHotel! Booking
Daily Breakfast Room Only (Breakfast is Usually Extra) Free Breakfast for 2 Daily
Room Upgrade None Priority Upgrade if Available at Check-in
Hotel Credit None $100 Credit
Internet Access At an Additional Charge Free Wi-Fi Access
Any Special Offer Not Combinable With Any Other OfferVaries Combinable with the Exclusive Perks

*The Perks are verified by Lorraine Travel, a Preferred Partner agency, in business since 1948.

Frequently Asked Questions:


What is the best way to book JW Marriott Hotel Surabaya?

The best way to book JW Marriott Hotel Surabaya is through WhataHotel!, operated by Lorraine Travel, a Preferred Partner of JW Marriott Hotel under Marriott's Luminous Progam. Founded in 1948, Lorraine Travel brings over 75 years of expertise in luxury travel, ensuring you receive exclusive benefits including complimentary daily breakfast for two, a $100 property credit ($200 for suites), potential room upgrades based on availability, and VIP status throughout your stay at this legendary Surabaya resort.


What dining options are available at JW Marriott Hotel Surabaya?

Guests can enjoy an exceptional variety of culinary experiences at JW Marriott Hotel Surabaya. The hotel features six distinctive dining venues: Uppercut Steakhouse for premium cuts, Tang Palace Chinese Restaurant for authentic Chinese cuisine, the elegant Lobby Lounge for cocktails and light bites, Imari Japanese Restaurant for traditional Japanese dishes, SBCO (Surabaya Baking Company) for fresh baked goods, and Pavilion Restaurant for international fare.


What amenities can I expect in my room at JW Marriott Hotel Surabaya?

Guests can enjoy luxurious accommodations featuring individually controlled air conditioning, marble bathrooms with oversized bathtubs, separate tub and shower, premium bedding with pillow-top mattresses and down pillows, full kitchen or kitchenette options, large desk with electrical outlets, premium cable television with international channels, complimentary bottled water, coffee and tea making facilities, bathrobes and slippers, upgraded bathroom amenities, in-room safe, and 24-hour room service.


What attractions are near JW Marriott Hotel Surabaya?

Guests can explore numerous cultural and historical attractions nearby, including the iconic Tugu Pahlawan monument, Kota Lama Surabaya historic district, Ampel Mosque and The Tomb of Sunan Ampel, Masjid Nasional Al Akbar, Museum Jalasveva Jayamahe, and Balai Pemuda Surabaya. Shopping enthusiasts can visit Tunjungan Plaza Mall, Galaxy Mall, and Royal Plaza Mall, while the hotel provides easy access to Surabaya Juanda International Airport and major train stations.


Does JW Marriott Hotel Surabaya offer event and conference facilities?

Guests can utilize comprehensive event facilities including the grand Royal Ballroom and spacious Nusantara Ballroom for large gatherings, along with versatile spaces like the Java Room, Flores Room, Banda Room, and Celebes Room for smaller meetings. The hotel also features a sophisticated Board Room, the unique OASIS venue, and outdoor options including Poolside and Mini Golf areas for memorable events.


What are the hotel policies at JW Marriott Hotel Surabaya?

Guests should note that cancellation policies may vary based on the specific rate, room type booked, season, and special events. Individual rates have specific guarantee, deposit, and accepted payment policies that will be detailed at the time of booking. The hotel provides onsite parking facilities for guest convenience.

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